All sales are final.  All returns must be made within seven (7) days of purchase and proof of purchase must be provided in a form acceptable to Glass Cypress. No cash refunds. No credit or debit adjustments.  All returns are for exchange ONLY and exchange must be for products of equal or lessor value.  To request exchange forward email to shop@glasscypress.com and indicate reason for requested exchange and include information confirming purchase details.  Glass Cypress reserves the right to refuse or limit any request for exchange based upon internal company policy and information provide by customer. No returns or exchanges on any packaged items, personal use products, sale items or special order items. Shipping costs are non-refundable.